Phone them & speak to them directly about your AlertPay Account.
I copied & pasted the info below from their Contact Page.
Contact AlertPay
Frequently Asked Questions
We have answers to your questions.
Check out our knowledgebase
Email
Email us if you can't find your answers in our FAQ.
Send us a support ticket
Phone
Hours of Operation
Monday to Friday: 9:00 a.m. to 5:00 p.m. EST
Phone: 1-514-748-5774
Montreal time is now 12:58 AM
carpet cleaning equipmentHearing Aid Costs